Cancellations and Order Changes:
Bike Order Cancellations:
Bike order cancellations must be requested within 24 hours of the order being placed. If you wish to cancel your bike order, contact our Customer Support team for further assistance.
If you wish to cancel an order that has already shipped, we can recall your order or you can refuse the shipment at delivery, however, a 15% restocking fee will apply. All shipping costs are non-refundable.
Accessory, Merchandise, and Parts Cancellations:
If you would like to cancel your accessory, merchandise, or part order you will need to contact our Customer Support team for further assistance within 24 hours of when your order is placed. Due to warehouse processing, we are unable to cancel orders after 24 hours.
Preorders and Backorders:
You will need to contact our Customer Support team for further assistance.
Order Changes:
Once your order is placed, we are unable to modify the items in your order. If your order has not shipped, we can cancel your current order and help place a new order for the desired changes. If your order has already shipped, we will not be able to cancel your order. Please see our return policy below.
Address Changes:
We are not able to update the shipping or billing address on accessories, merchandise, or part orders once your order is confirmed.
All bike orders require a signature upon delivery. For this reason, you will be unable to submit an address change with the carrier. If you need to request an address change for a bike delivery, please contact our Customer Support team directly. Address changes to bike orders must be approved by SUPER73 and are subject to additional rerouting fees.
Returns and Refunds:
Bike Returns:
We stand by the quality of our products and do not accept returns on used or opened items. Proof of unopened items will need to be verified with photos and submitted to our Customer Support team within 15 days of delivery.
SUPER73 will provide you with further instructions if the return is approved. SUPER73 will issue the refund minus the 15% restocking fee once the item is received and passes inspection. All shipping costs are non-refundable.
Battery Returns:
All battery purchases are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the replacement.
Accessory, Apparel, and Replacement Part Returns:
We accept returns on orders placed in the U.S. within 30 days from when the order is placed. Our SUPER73 staff will inspect the return before it is processed. If your item is returned to us with dirt or debris (i.e., deodorant, excessive pet hair, signs of wear, etc.) that we can not easily clean off, your item will be returned to you and considered final sale and non-returnable. Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged. Accessories will need to be returned in their original packaging.
For returns or exchanges, please complete the form at the bottom of this page.
Thousand Helmets Return Policy:
Thousand offers a 30-day return/exchange policy. You can start a return or exchange by visiting the Thousand Returns Center and entering in your order number from your packing slip and your zip code. If you run into any issues, please feel free to email Thousand at customercare@explorethousand.com. Your return will process as soon as it reaches the Thousand warehouse, and funds will process to your account within the next 7 business days.
ShredLights Return Policy:
ShredLights offers a 30-day money back guarantee on all orders placed. If you are not satisfied with your purchase, please contact ShredLights at Support@ShredLights.com and mail the items you'd like to return to: ShredLights RMA, 3780 Hancock St., Suite B, San Diego, CA 92110. Please include your name on the label or inside the package. If all of the items are received, they will reach out regarding a full refund, and the money will be back in your bank in 2-3 business days.
TiGr® Return Policy:
You can return your TiGr® Lock product(s) for any reason for a full refund for up to 60-days from the original purchase date. Please send email to info@tigrlock.com to start the process. Please include the transaction ID or any other transaction information you have in the email.
Moved By Bikes Return Policy:
If you are unsure about how a rack will work on your bike, please contact customer service at info@movedbybikes.com for guidance on fitment and carrying capacity for your specific application. Moved By Bikes allows returns on surf racks up to 30 days after purchase. Send an email to info@movedbybikes.com to start the process. Returns must have all components to be eligible for credit, and return shipping costs are not covered. Please include your order details in your email.
BiKASE Return Policy:
You can return the Handlebar Mirrors for BiKASE store credit up to 30 days after the order is received. Items must be unused, unwashed, undamaged and unaltered to be eligible for returns. All returns are accepted at the sole discretion of BiKASE. Please e-mail info@bikase.com to begin the return process. BiKASE does not offer prepaid return labels and the customer is responsible for return shipping costs. Returns should be shipped to: BiKASE, 4905 S Howell Ave., Milwaukee, WI 53207. If your return is approved, then your refund will be processed and a store credit code will be emailed to the email address on file. This process can take 5-7 days from the return approval date.
Refunds:
SUPER73 can only process all refunds to the original form of payment. If your original form of payment is no longer available, please contact your banking institution for further assistance. Please allow up to 7-10 business days for your bank to credit the funds back to your account.
Klarna Refunds:
Refund processing times vary and can take up to 14 days, depending on your financial institution. To check your refund status, check your Klarna account and your original form of payment method. If 14 days have passed and you are still missing your refund, please contact Klarna for further support.